SendQuick™ develops and offers enterprise mobile messaging solutions to facilitate and improve business workflow and communication, and is widely used in areas such as IT alerts & notifications, secure remote access via 2-Factor Authentication, emergency & broadcast messaging, business process automation and system availability monitoring.
In addition to functionality, SendQuick’s messaging solutions have also been developed with other key features in mind. These include security and confidentiality of company information, and ease in mitigating disruption during unplanned system downtime such as that arising from cyberattacks.
1.2 About SendQuick Cloud
SendQuickCloud is a cloud based Software-as-a-Service (Saas) application to monitor and notify for cloud based incidents with omni-channel messaging capability. It has ability to monitor using ICMP Ping, Port check and URL check. It has policy based notifications using Email and Webhook, supporting any applications as well as Cloud Providers like AWS, Azure, Alibaba Cloud, Google Cloud and Oracle. Given the above integration methods, SendQuick Cloud is able to work with any applications to send notifications. Supporting notification channels include SMS, Telegram, Slack, Facebook Messenger and others. Lastly, there is Roster for messaging based on duties and time frame for each recipients, reducing alert fatigue.
1.3 Purpose of Document
This document is a guide on how to integrate SendQuick Cloud with Pulseway to send message notifications and alerts. In this guide, we will be using SendQuick Cloud for the integration.
In Pulseway, you can send Alert via Email (SMTP) method. This document will explain this in detail in the following sections
SendQuick Cloud is designed to complement the systems, virtual instances, devOps and other applications on the cloud for sending message notifications when an event happen. This will ensure your services uptime for your cloud services.
2.1 Email Filters in SendQuick Cloud
SendQuick Cloud can receive any emails (SMTP) from any application, apply the configured filters (policies) and if the condition matches, messages will be sent to the recipients. When starting to configure, create an account in SendQuick Cloud and go to Email Filter (left Menu) and Create New Mail Filter Rule. You will be presented with the interface as shown below.
You will notice the Email Address TO as the first Policy item. The email address is pre-assigned by SendQuick Cloud and will follow the name of your account name. This email address cannot be changed and will be used to configure in Pulseway as will be explained in section 3.1.
Check the checkbox of policy item FROM, and key in the email address set up in section 3.1 (‘firstname.lastname@example.org’). Ensure that the check box ALL is selected under the MATCH MODE policy item.
These settings are configured such that when an email is sent from ‘email@example.com’ (Pulseway) to ‘firstname.lastname@example.org’ (SendQuick Cloud), an SMS containing the contents of the email will be sent out to the allocated recipients.
When an event happens or there is a need to send a notification alert, Pulseway can trigger an email to SendQuick Cloud. SendQuick Cloud will then convert the email message to alerts and send to mobile phone based on the policy (filter) rules assigned. The email messages are sent from Pulseway to SendQuick Cloud for processing.
3.1 Configure Email Server in Pulseway
In Pulseway’s navigation bar, select Configuration. Then from the drop down list, select Settings. In Settings, select Email, and then Server Settings.
In the server settings page, configure your company’s SMTP server. This will be the server to send out email alerts. In the Figure below, we have inputted some examples.
3.2 Configure Email Alert Workflow in Pulseway
Next we will configure an email alert workflow. From the navigation bar, select Automation and from the drop down list, select Workflows. Click Create Workflow.
Within the Create Workflow page, configure the workflow details as desired. Click Next.
In the following page, the different types of triggers will be presented. Select the desired trigger. For this example, we will be using the High Ping Time trigger.
Click New Step. The different actions are presented in the page menu that pops up on the right. Configure the workflow as desired. When intending to add an email alert, choose the Send Email action.
Configure the email alert as desired. Under Recipients, insert the email address pre- assigned by SendQuick Cloud. Click Confirm.
After configuring the workflow as desired, and intending to end the workflow, select New Step. Select End Workflow from the action menu.
The workflow has been created.
You can create more rules, as desired and use Email to send the notifications to SendQuick Cloud.
Upon completion, you can start using SendQuick Cloud and configure all the filter/policies and user roster to receive the alerts on their phones. For more SendQuick Cloud configuration, refer to SendQuick Cloud User Manual or Video Tutorial.